Contact information
At FloraNest, customer satisfaction is our highest priority. We are committed to providing friendly, professional, and timely support for all inquiries related to our products, orders, shipping, returns, or general questions.
If you need assistance, our Customer Support Team is always happy to help.
Get in Touch
Customer Support Email
For the fastest service, please include your order number (if applicable) along with a detailed description of your inquiry.
We strive to respond to all emails within 24–48 business hours.
Phone Support
+1 778-997-1242
Our representatives are available during regular business hours to assist with questions regarding:
- Orders
- Shipping
- Returns & Refunds
- Product Information
- Payment Issues
- General Customer Support
Business Address
FloraNest
109-7428 Byrnepark Walk
Burnaby, BC V3N 0B4
Canada
Please note that this address is intended for business correspondence only. Returned merchandise should not be sent to this location unless instructed by our Customer Support Team.
Customer Service Hours
Our support team is available:
Monday – Friday
9:00 AM – 5:00 PM (Pacific Time)
Closed on weekends and Canadian public holidays.
Messages received outside business hours will be answered on the next available business day.
Order Support
If you have questions regarding your purchase, please include:
- Your full name
- Order number
- Email address used during checkout
- Description of the issue
- Photos (if reporting damaged or defective products)
Providing complete information helps us resolve your request as quickly as possible.
Shipping Assistance
If your order has not arrived within the estimated delivery time, please contact us.
Our team will gladly assist with:
- Tracking updates
- Delivery status
- Shipping inquiries
- Lost package investigations
- Delivery issues
Returns & Refunds
If you wish to request a return or refund, please contact us before returning any item.
Our customer support team will provide detailed return instructions and guide you through the return process.
Eligible purchases are covered by our 30-Day Free Return & Refund Policy.
Product Questions
Need help choosing a product?
Have questions about materials, sizing, colors, or product care?
Our support specialists are happy to provide additional information before you place your order.
Business & Partnership Inquiries
For business collaborations, wholesale opportunities, media requests, or partnership proposals, please contact us via email.
Email: support@floranest.beauty
Please include relevant information so we can direct your inquiry to the appropriate department.
Our Commitment
At FloraNest, we believe that exceptional customer service is just as important as offering quality products.
We are dedicated to providing:
- Friendly and professional support
- Prompt responses
- Honest communication
- Reliable after-sales service
- A smooth and enjoyable shopping experience
Every customer matters to us, and we appreciate the opportunity to serve you.
Contact Summary
FloraNest
Website: https://floranest.beauty
Email: support@floranest.beauty
Phone: +1 778-997-1242
Business Address:
109-7428 Byrnepark Walk
Burnaby, BC V3N 0B4
Canada
Thank you for choosing FloraNest. We look forward to assisting you and making your shopping experience enjoyable from start to finish.