Welcome to FloraNest. We are committed to providing high-quality products and ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we're here to help.

By placing an order through floranest.beauty, you agree to the terms outlined in this Return & Refund Policy.

1. 30-Day Satisfaction Guarantee

We proudly offer a 30-day return and refund policy.

You may request a return within 30 days after your order has been delivered.

Our goal is to make the return process as simple and hassle-free as possible.

2. Eligibility for Returns

To qualify for a return, your item must:

• Be returned within 30 days of delivery.
• Be in its original condition.
• Be free from excessive wear, damage, or misuse.
• Include all original accessories and packaging whenever possible.

Items showing signs of intentional damage, misuse, or unauthorized modification may not qualify for a refund.

3. Free Returns

FloraNest provides free returns for eligible orders.

If your return request is approved, our customer support team will provide detailed return instructions.

Please do not send products back without first contacting our support team.

4. Damaged, Defective or Incorrect Items

If your order arrives:

• Damaged during shipping
• Defective
• Incorrect
• Missing items

Please contact us within 7 days of receiving your package.

To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the issue
• Clear photos of the product and packaging

We will gladly provide a replacement or a full refund at no additional cost.

5. Order Cancellation

Orders may be canceled before they are processed or shipped.

If your order has not yet entered fulfillment, you will receive a 100% full refund.

Once an order has been shipped, it can no longer be canceled. However, you may return the item after delivery under our 30-day return policy.

6. Refund Process

Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.

If approved:

• Refunds will be issued to your original payment method.
• Processing typically takes 5–10 business days, depending on your payment provider or financial institution.

Shipping charges (if applicable) and any government-imposed taxes or duties that are non-refundable may not be included in your refund where permitted by law.

7. Non-Returnable Items

For hygiene, safety, or legal reasons, certain items may not be eligible for return, including:

• Personalized or custom-made products
• Gift cards
• Downloadable digital products
• Items marked as Final Sale
• Products damaged through misuse or improper handling

If an item is non-returnable, this will be clearly indicated on the product page.

8. Late or Missing Refunds

If you have not yet received your refund:

1. Check your bank account.
2. Contact your credit card provider.
3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us for assistance.

9. Exchanges

We replace items only if they are defective, damaged, or received incorrectly.

If you need an exchange for the same item, please contact our customer support team.

10. Return Instructions

To initiate a return, please contact:

FloraNest

Website: https://floranest.beauty

Email: support@floranest.beauty

Phone: +1 778-997-1242

Business Address:

109-7428 Byrnepark Walk

Burnaby, BC, V3N 0B4

Canada

Please include your order number and reason for the return so we can assist you as quickly as possible.

11. Policy Updates

FloraNest reserves the right to modify this Return & Refund Policy at any time to reflect operational, legal, or regulatory changes.

Any updates will become effective immediately upon publication on this page.

We encourage customers to review this policy periodically before making a purchase.

Thank you for shopping with FloraNest. Your trust and satisfaction are always our highest priorities.