Shipping policy

Thank you for shopping with FloraNest.

We are committed to providing a smooth and reliable shopping experience by offering free worldwide shipping on every order. Please review our shipping policy below for important information regarding order processing, delivery times, and shipping procedures.

1. Shipping Coverage

FloraNest proudly ships to customers worldwide.

No minimum purchase is required to qualify for free shipping.

We continuously work with trusted international shipping partners to ensure your order arrives safely and efficiently.

2. Free Worldwide Shipping

We offer:

  • Free shipping on all orders
  • No hidden shipping fees
  • No membership required
  • Secure international delivery

Any applicable customs duties, import taxes, or government fees required by your local authorities remain the responsibility of the customer where applicable.

3. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During peak shopping periods, product launches, or holidays, processing times may be slightly extended.

4. Estimated Delivery Time

Estimated delivery time for most destinations:

7–10 Business Days

Please note that delivery estimates are not guaranteed and may vary depending on:

  • Customs inspections
  • Local postal services
  • Weather conditions
  • Transportation disruptions
  • National holidays
  • Remote delivery locations
  • Other unforeseen circumstances

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Tracking updates may take 24–72 hours to appear after the shipment has been dispatched.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect or incomplete address is provided, shipping delays or failed deliveries may occur.

If you notice an error after placing your order, please contact us immediately. While we will do our best to update the address before shipment, we cannot guarantee modifications once processing has begun.

7. Lost or Delayed Packages

If your package appears delayed beyond the estimated delivery timeframe, please contact our customer support team.

We will work with the shipping carrier to investigate the shipment and provide updates whenever possible.

If a package is confirmed as lost during transit, we will assist with a replacement or refund in accordance with our Return & Refund Policy.

8. Damaged Deliveries

If your package arrives damaged, please notify us within 7 days of delivery.

To help us resolve the issue promptly, please provide:

  • Your order number
  • Photos of the damaged item(s)
  • Photos of the shipping packaging
  • A brief description of the issue

Our team will review your request and arrange an appropriate solution, which may include a replacement or refund.

9. Customs & Import Duties

International orders may be subject to customs inspections or import regulations imposed by the destination country.

Customers are responsible for any customs duties, import taxes, VAT, or additional governmental charges required by their local authorities.

FloraNest is not responsible for delays caused by customs clearance procedures.

10. Multiple Shipments

If your order contains multiple products, they may be shipped separately from different fulfillment centers.

You may receive multiple tracking numbers, and packages may arrive on different dates.

There will be no additional shipping cost for separate shipments.

11. Delivery Issues

If tracking indicates that your package has been delivered but you have not received it, we recommend:

  • Checking around your delivery location.
  • Asking household members or neighbors.
  • Contacting your local postal carrier.

If you are still unable to locate your package, please contact our support team for assistance.

12. Order Changes & Cancellations

Orders may be modified or canceled only before they have entered processing or shipment.

Once an order has been shipped, it can no longer be canceled. However, eligible items may be returned under our 30-Day Return & Refund Policy.

13. Contact Us

If you have any questions regarding shipping or your order, please contact us.

FloraNest

Website: https://floranest.beauty

Email: support@floranest.beauty

Phone: +1 778-997-1242

Business Address:

109-7428 Byrnepark Walk

Burnaby, BC V3N 0B4

Canada

We appreciate your trust in FloraNest and remain committed to delivering your order safely, efficiently, and with the highest level of customer service.